Strategic Account Manager

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 90 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

What You Will do 

• You’ll drive our biggest customers’ growth You will own, build and grow relationships with Gigs’ most strategic and complex customers across multiple industry verticals. You will be responsible for the commercial growth of these accounts, including driving revenue-generating projects, negotiating pricing and owning renewals.
• You’ll think strategically You will develop an in-depth understanding of your assigned customers and their use cases, keeping a close track of KPIs and developing key relationships. You will identify and develop new opportunities for growing Gigs’ usage (including advising on, and helping coordinate, expansion into new verticals and jurisdictions by existing customers) along with expanding the number of stakeholder relationships across your assigned customers.
• You’ll work cross-functionally You will collaborate effectively with Go-To-Market, Marketing, Support and Implementation to run cross-functional customer projects and campaigns and ensure the best possible experience for Gigs’ customers.
• You’ll be a first mover You will think critically about the organisation of Account Management within the broader Customer Success team and seek to improve our existing processes by implementing structural improvements. Your aim will be to stay ahead of the curve, devising and trialing new strategies to drive growth with our customers.
• You will be at the forefront of building out the account management team. You’ll be one of our first Strategic Account Management hire and will play a leading role in building a high-performing B2B account management team.

What We Are Looking For

• You have 6 - 10 years of experience in Account Management at a B2B or SaaS tech company. You have profound knowledge of high-impact account management strategies and a track record of growing significant customers. You are experienced working with the largest enterprise customers and understand the challenges of, and specific strategies required for, succeeding with this type of account.
• Your expertise lies in working with high-growth, product-led technology companies, and you exhibit a high level of enthusiasm for engaging with the challenges within this domain.  Your established track record shows a track record of success in growing complex technical customers who have built integrations on top of your product. You have a strong ability to work and build relationships with product teams.
• You’re a commercial thinker. You are focused on growth, happy being responsible for a number and comfortable working with, forecasting and tracking commercial KPIs like NRR, GRR and ARR. You have experience preparing business cases to drive commercial outcomes.
• You care deeply about the customer experience. You are invested in ensuring our customers’ success. Whatever you do needs to have a business impact.
• You’re a humble overachiever. You set goals, outline strategies, and iterate to not only meet but exceed your growth targets with customers. You know it takes a high degree of emotional intelligence to meaningfully build relationships with customers, manage their concerns and help drive their growth.
• You enjoy engaging the team. This means high involvement of all team members across all functions within Gigs and our partners.
• You love learning technologies as you go. You always want to find the right tool for the job, and don't only follow what you already know.

Work at Gigs

At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We’re remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.

• Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.

• Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, let’s talk.

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.